Terms & Conditions

Last updated: September 3, 2026

These Terms & Conditions govern your use of the KiwiCigs website and the purchase of products through our website.

By using our website or placing an order, you agree to these Terms & Conditions.

1. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not use the website in any way that may damage, disable, overburden, or interfere with the operation or security of the website.

2. Age Requirement

You must meet the applicable legal minimum age to purchase regulated products from KiwiCigs.

For products subject to an 18+ age requirement, you must be at least 18 years old.

We may request evidence of age and may refuse or cancel an order if age requirements cannot be satisfactorily verified.

3. Product Information

We aim to ensure that product descriptions, images, specifications, availability, and prices displayed on the website are accurate.

However, minor differences may occur due to manufacturer changes, packaging updates, availability, or other circumstances.

We reserve the right to correct errors or update product information where necessary.

4. Product Availability

Products displayed on the website are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative, delay, or refund as appropriate.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be confirmed
Age requirements cannot be verified
Delivery restrictions apply
Import restrictions apply
Pricing or product information contains an obvious error
We reasonably believe that the transaction may breach applicable law

6. Prices and Payment

Prices displayed on the website are subject to change without notice.

Orders are normally processed after payment has been successfully received and confirmed.

Where applicable, third-party payment providers may apply their own fees, exchange rates, or transaction conditions.

7. Shipping and Delivery

Shipping times are estimates only and are not guaranteed delivery dates.

Delivery may be affected by customs clearance, carrier delays, public holidays, weather, or other circumstances outside our reasonable control.

Please refer to our Shipping & Delivery Policy for further information.

8. Customs and Import Requirements

Customers are responsible for ensuring that products can legally be imported into their destination country.

Customers are also responsible for any applicable customs duties, GST, taxes, permits, clearance fees, or other import requirements.

Please refer to our Customs & Import Policy before placing an international order.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Refund and Returns Policy and any mandatory consumer rights that apply under applicable law.

Nothing in these Terms & Conditions is intended to exclude or limit rights that cannot legally be excluded or limited.

10. Personal Information

Personal information is handled in accordance with our Privacy Policy.

By placing an order, you agree that we may use the information necessary to process payment, fulfil your order, arrange delivery, provide customer service, and meet applicable legal requirements.

11. Third-Party Services

Our website may use third-party services, including payment providers, shipping companies, hosting providers, analytics services, and other service providers.

Your use of third-party services may also be subject to their own terms and policies.

12. Intellectual Property

Unless otherwise stated, the content of this website, including text, images, graphics, logos, and other materials, is owned by or licensed to KiwiCigs.

You must not reproduce, distribute, modify, or commercially exploit website content without appropriate permission.

13. Website Availability

We aim to keep our website available and functioning correctly but do not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify the website for maintenance, security, technical, or business reasons.

14. Limitation of Responsibility

To the extent permitted by applicable law, KiwiCigs is not responsible for losses or delays caused by circumstances outside our reasonable control, including customs delays, carrier disruptions, natural events, technical failures, or changes in applicable laws or regulations.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights that cannot legally be excluded or limited.