Shipping & Delivery Policy
Last updated: September 3, 2026
At KiwiCigs, we aim to process and dispatch orders as efficiently as possible.
Order Processing
Orders are normally processed within 1–3 business days after payment has been received and confirmed.
Processing times may be longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.
Once your order has been dispatched, we will provide tracking information when available.
Delivery Times
Delivery times depend on the destination, shipping method, product availability, and origin of the shipment.
Estimated delivery times will be provided where possible. These estimates are not guaranteed delivery dates.
Actual delivery times may be affected by:
- Customs clearance
- Local postal or courier services
- Public holidays
- Weather conditions
- International transportation
- Customs inspections
- Other circumstances outside our reasonable control
Tracking
Where tracking is available, we will provide the tracking number and relevant tracking information by email.
Once a shipment has been handed to the carrier, delivery times and tracking updates are controlled largely by the carrier.
If tracking shows that an order has been delivered but you cannot locate the package, please first check whether it may have been received by a family member, neighbour, building reception, or another person at the delivery address.
You may also need to contact the relevant carrier directly.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please check your delivery information carefully before completing your order.
If an order cannot be delivered because the address provided is incorrect or incomplete, additional shipping or handling costs may apply if a new delivery attempt is possible.
Delayed or Undelivered Orders
If your order has not arrived within the expected delivery period, please contact us at:
We will review the available tracking information and assist where possible.
Customs and Import Delays
International shipments may be subject to customs inspection, import requirements, duties, GST, or other charges.
Customers are responsible for complying with the import requirements applicable in their destination country.
For shipments entering New Zealand, tobacco products are subject to specific Customs requirements.
Delivery Restrictions
We do not knowingly sell or arrange delivery of regulated products to anyone under the applicable legal minimum age.
We may refuse or cancel an order where we reasonably believe that the transaction would not comply with applicable laws or regulations.
Contact
If you have any questions regarding shipping or delivery, please contact: