Privacy Policy

Last updated: September 3, 2026

At KiwiCigs, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how KiwiCigs collects, uses, stores, and discloses personal information when you visit our website, place an order, or contact us.

We aim to handle personal information in accordance with applicable New Zealand privacy requirements, including the Privacy Act 2020.

1. Personal Information We Collect

Depending on how you use our website and services, we may collect information such as:

Your name
Email address
Telephone number
Billing address
Delivery address
Order and product information
Payment and transaction information
Shipping and tracking information
Information you provide when contacting us
Information required for age verification, where applicable
Technical information relating to your use of our website

We only seek to collect information that is reasonably necessary for legitimate business purposes.

2. How We Collect Information

We may collect personal information when you:

Create or use an account
Place an order
Contact us by email or through our website
Subscribe to communications from us
Request customer support
Complete an age verification process, where required
Browse or interact with our website

Where reasonably practicable, we collect personal information directly from you.

In some circumstances, information may be received from third parties involved in providing services to us, such as payment providers, delivery companies, fraud-prevention services, or other service providers.

Where applicable, we will take reasonable steps to ensure that you are informed about the collection and intended use of personal information obtained from another source.

3. Why We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Confirm and process payments
Arrange shipping and delivery
Provide order tracking information
Communicate with you about your orders
Respond to enquiries and provide customer support
Verify age where required
Protect our website and customers against fraud or misuse
Maintain business and transaction records
Improve our website and services
Meet legal and regulatory obligations

We will generally use personal information only for the purpose for which it was collected, or for a directly related or otherwise lawful purpose.

4. Payment Information

Payments may be processed through third-party payment providers.

For example, if you choose to pay through PayPal, the payment may be processed directly by PayPal in accordance with PayPal’s own terms and privacy practices.

KiwiCigs does not need your PayPal password or account login credentials to process an order.

Payment providers may collect and process information necessary to authorise and complete a transaction.

We recommend reviewing the privacy policy of the relevant payment provider for further information about how it handles your personal information.

5. Shipping and Delivery

To fulfil an order, we may provide necessary information to shipping, courier, postal, logistics, or fulfilment providers.

This may include:

Recipient name
Delivery address
Telephone number
Email address
Order details
Tracking information

The information is provided only to the extent reasonably necessary to process and deliver your order.

6. Age Verification

Certain products available through our website may be subject to legal age restrictions.

Where age verification is required, we may collect or process information reasonably necessary to establish that you meet the applicable legal age requirement.

Age verification information will be used for legitimate verification, compliance, security, and related purposes.

We will not request more information than is reasonably necessary for the relevant verification purpose.

7. Cookies and Website Information

Our website may use cookies and similar technologies.

Cookies may help us:

Keep the website functioning correctly
Remember shopping cart information
Maintain website security
Remember preferences
Understand how visitors use our website
Improve website performance and user experience

You may be able to manage or disable cookies through your browser settings.

Some website functions may not work correctly if certain cookies are disabled.

8. Information Security

We take reasonable steps to protect personal information against loss, unauthorised access, use, modification, disclosure, or other misuse.

Security measures may include appropriate website security controls, access restrictions, secure systems, and encryption technologies such as SSL/HTTPS, where appropriate.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

9. Who We May Share Information With

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

Payment providers
Postal and courier companies
Shipping and logistics providers
Website hosting and technical service providers
Fraud prevention or security providers
Professional advisers
Government agencies or authorities where required or permitted by law

We do not sell or rent your personal information to third parties.

We only seek to disclose information that is reasonably necessary for the relevant purpose.

10. Overseas Disclosure of Personal Information

Some of our service providers or business partners may be located outside New Zealand.

Where personal information is disclosed to an organisation outside New Zealand, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable New Zealand privacy requirements.

This may include assessing whether the overseas recipient is subject to privacy protections comparable to those required under New Zealand law or whether other appropriate safeguards or authorisation apply.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing and fulfilling orders
Maintaining transaction and business records
Providing customer support
Resolving disputes
Preventing fraud or misuse
Meeting legal, accounting, or regulatory requirements

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy, or anonymise it where practicable.

12. Access to Your Personal Information

You may request access to personal information that we hold about you.

You may also ask us to explain how your personal information is being used or disclosed, subject to applicable legal exceptions.

To make an access request, please contact:

sales@kiwicigs.co.nz

We may need to take reasonable steps to confirm your identity before providing access to personal information.

13. Correcting Your Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it.

Please contact:

sales@kiwicigs.co.nz

We will consider reasonable correction requests in accordance with applicable privacy requirements.

14. Privacy Complaints

If you have a concern about how KiwiCigs has collected, used, stored, or disclosed your personal information, please contact us first:

sales@kiwicigs.co.nz

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

You may also have the right to contact the Office of the Privacy Commissioner of New Zealand if you are not satisfied with how your privacy concern has been handled.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

These websites have their own privacy practices and policies.

KiwiCigs is not responsible for the privacy, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Children’s Privacy

Our website and products are not intended for people who do not meet the applicable legal age requirements for purchasing regulated products.

We do not knowingly seek to collect personal information from individuals who are not legally permitted to purchase our products.

If you believe that we have collected personal information from someone who should not have provided it, please contact us so that we can review the situation.